Changes are coming to the way Milford City provides leak adjustments to residential customers. You should have received a ServLine information flyer in your June billing statement.
All residential customers were automatically enrolled in the Water Loss Protection (water leaks) in July. This is the only way residential water leaks will be adjusted that occur after August 1, 2016. We wanted to ensure that our customers were protected, so you were automatically enrolled for only $2.00 per month. If you wish to opt out, you may do so at any time by calling 866-737-6840 and speaking with a Customer Service Rep.
Customers can opt-out at any time, just note that if you do not elect to take this coverage and you have a leak, you will be responsible for the full amount of the water bill.
In addition to this water leak protection, ServLine offers our customers Water Line Protection and Sewer Line Protection. Unlike the Water Loss Protection, these programs are not automatic enrollment. Customers may opt-in to these programs by calling Customer Service at 866-737-6840.
Customers may opt-in to the Water Line and Sewer Line Protection at any time, however, enrollment after August 1st will require a 30 day waiting period.
FOR MORE INFORMATION REGARDING THE PROTECTION COVERAGE PLEASE SEE THE FLYER. ANY QUESTIONS REGARDING ANY OF THE COVERAGE OFFERED SHOULD BE DIRECTED TO CUSTOMER SERVICE AT 866-737-6840.